Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

What is Victory Gear?

Accepted Answer

Victory Gear is a New York-based lifestyle and adaptive apparel brand built on the belief that getting dressed is an act of empowerment. Our collections — hoodies, tees, jackets, tanks, and pants — are designed for every body, every ability, and every day that takes courage to show up for.

Question 5

What does "adaptive apparel" mean?

Accepted Answer

It means our clothing is designed with all bodies and abilities in mind — not just the mainstream. Victory Gear was born from a journey of disability to adaptability, and our pieces reflect that. Comfortable, stylish, and built for real life.

Question 6

Where is Victory Gear based?

Accepted Answer

We are based in New York City at 187 Amsterdam Avenue, Suite 118, New York, NY 10023.

Question 7

What sizes do you carry?

Accepted Answer

Our collection is designed to be inclusive. Please check the size guide on each individual product page for specific measurements and fit details.

Question 8

How do I know which size to order?

Accepted Answer

Each product page includes a size guide. If you're between sizes or have specific fit needs related to your body or ability, feel free to contact us directly — we're happy to help you find the right fit.

Question 9

Can I buy a Victory Gear gift card?

Accepted Answer

Yes! Gift cards are available in our shop and make a great gift for anyone who needs a little victory in their life.

Question 10

Where do you ship to?

Accepted Answer

We ship across the United States. Please check our Shipping & Returns page for current delivery timeframes and rates.

Question 11

How long does shipping take?

Accepted Answer

Orders are typically processed within 1–3 business days. Delivery times vary by location. You'll receive a tracking number once your order ships.

Question 12

Do you offer free shipping?

Accepted Answer

Please visit our Shipping & Returns page for our current free shipping threshold and promotions.

Question 13

What is your return policy?

Accepted Answer

We want you to love your Victory Gear. If you're not completely satisfied, we accept returns within 30 days of delivery on unworn, unwashed items with tags attached.

Question 14

How do I start a return or exchange?

Accepted Answer

Contact us at victorygear.com/contact with your order number and reason for return. We'll guide you through the process quickly.

Question 15

What if my item arrives damaged or incorrect?

Accepted Answer

Please reach out to us immediately at our contact page with a photo of the item and your order number. We'll make it right.

VICTORY GEAR FAQ

Frequently asked questions